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NASSCOM needs a revamp. Now.

NASSCOM, the trade body and guardian angel for the IT / ITES services industry in India was formed in 1988. Been three decades.While many people are writing on different fora about how the industry (in India) is on a down turn, how thousands will get laid off and sounding out the death knell, perhaps not enough is being said about the trade body which has tried to guide the industry.

For a long time, at least the last 15 years, NASSCOM in its seminars and conferences has been talking about the fact that the industry needs to re-invent itself, how more value than basic IT labour needs to be brought up front and delivered to the clients in the west. Reasonably so, because the member companies (in most cases) have turned the industry into a conglomeration of sweat shops. Some exceptions exist, but at a generic level no change has happened. It still is about fitting one person per <100 sq ft, packing six people to an apartment and clamouring for H1Bs.

The industry exploded with the Y2K crises and companies opportunistically entrenched themselves. Companies moved up the chain, or sideways and land grabbed, but what have they done differently, by looking into the future?

The Offshoring game was invented by the Indian players, but the large foreign MNCs came in late (post year 2000), walloped the Indian competitors at their own game and took away a chunk of the supplier pie and a large portion of the clients’ wallet.

Over the last seventeen years, the industry, as a whole, still remained providing bodies (in whatever glorious form), running large maintenance (app or infrastructure) shops, lower percentage of app dev, configuring ERP and rows of people processing paper or answering phone calls.

The bellwether company pushed training to the institutes that they recruited from, and helped (with others) damage the engineering curricula. So much so that BE (IT) courses got introduced to produce more coolies who didn’t want to put in effort to learn real CS and delve into deeper mathematics. Check a randomly selected syllabus from a university and you will see what I mean.

So why has NASSCOM been ineffectual in guiding the industry in the right direction? Here is one hypothesis. The captains (?) of the industry run NASSCOM, chair it and populate its executive council. Check this list. It isn’t very different from what it looked like the previous year, the year before, and the year before. Many of these folks are not technology people. Not many of these stalwarts have spent time with the clients on a production floor, bull pen, retail warehouse etc. either and do not have deep specialization in an industry domain. Good business people? Sure. But, not technology or domain specialists. No wonder their first knee jerk reaction to the current situation is firing people in India, and hiring in thousands in the US.

So, how would these people really take the industry towards true Digital, high end Analytics, true AI, automation etc.?  Being late in catching up with technology trends isn’t helpful.

Hence, my suggestion that NASSCOM needs to reform itself and get in people who understand these technologies. Folk who understand these technologies, people who understand specific business domains where most movement is expected, and folk who can help shape education for people already in the industry, or students in universities.

There you go. That puts paid to my ever getting employed by the IT / ITES services industry in India.


10 Leadership principles – The Genghis Khan way.

genghisThe empire that this man founded became the largest contiguous empire in history, after his demise. His empire, which extended from China to Afghanistan to  Hungary, was about 12 million sq. miles in area. Among his other achievements was also bringing the the silk route under one cohesive political environment. Born Temujin around 1162 and about 0.5% of the world’s male population carries his DNA. There clearly was something about this man, though most of us prefer to hate him. Peeling the wraps does exhibit some qualities which might have made him the man he was.  Let us examine the 10 basic principles1 of leadership that he exhibited.

Genghis' trivariate which worked as the base of this leadership principlesThe foundation of his principles rested on the trivariate that Genghis worked with. He ran his conquests, his kingdom and life by creating a delicate balance between the constant pulls of corruption or paranoia, the probability of losing reins of power and allowing events to dictate his agenda. This maintenance of equilibrium in a way shaped him to be the leader that he evolved to be.

1. Reward Loyalty

Genghis remembered generous acts of people that he interacted with. He honoured the brave and loyal, regardless of their status.  Once convinced of a person’s loyalty, he delegated large responsibilities.

This perhaps is an easy one. A leader in the modern age (like any other time) needs to be able to reward loyalty. But, as important is locating people who will be are willing to be loyal. These people could easily be part of an inner team or be spread out across your larger team or enterprise. These are people who will pick up your burden and also make you look good.

2. Be austere

He despised luxury, and honoured simplicity. People say that he would give the shirt off his back to a Mongol in need.

There are many examples of people who espouse simplicity; The Mahatma, Steve Jobs and Warren Buffet are rather famous examples. In modern times, it is less about wealth or luxuries, but more about simplicity of living as such.

3. Exercise self  control

Of his many extraordinary qualities was the fact that he used to seldom lose his temper and also did allow others their say.

In our times, and always moderation and self control are ideals to be cherished.  Krishna, or the Mahatma would be two examples to espouse.  Calmness of the mind, obviously is helpful and many leaders get to that state either with meditation or picking up a stress buster set of regular exercises.

4. Find talent where you can, and use it

Under his reign, enemies became officers in his administration or army; herdsmen rose to be generals too. There were many non-Mongols who served under him

This is interesting. People usually gravitate towards people who are loyal (or seemingly so) to promote or elevate. But leaders do, and should pick their team members from competition, from inside their own teams and also from completely different industries. People with intelligence and talent are able to easily jump the chasm formed by difference in domains.

5. Kill enemies without compunction

He never forgot a favour, but also never forgave an insult. He was merciless, once convinced of disloyalty.

This sounds more politics related and is. No enterprise or company of some size is bereft of some manipulation, games and politics. It is only silly not to play these games once you are in the middle of them. A large part of the learning is to nullify obstacles ; that is people (inside or outside your organization) or organizations who work against your goal.

6. Oppose cruelty

Though he did order mass killings of those who opposed or insulted him, no one ever accused him of cruelty.

This perhaps would get interpreted somewhat in a different context. Arrogance while on the ascent is a negative virtue to carry.

7. Adapt, and be open to new ways of ruling

Though totally illiterate, over time he evolved and learned from many of the vanquished. An example would be getting record keeping done, and starting to put processes in his administration. This evolution happened as his kingdom grew in size.

Simply about nimbleness and agility in times of change. Whether one is able to adapt to change and modify one’s thoughts and ways of working.  Or even how ready one is to appreciate and go with new paradigms. What does not matter is in-depth knowledge of the agencies of change, right up front.

8. Know that you have divine backing

Foreign rulers just had to acknowledge and understand this “truth” and all would be well for them.

Lets modify this to have a sponsor backing. It does not matter whether one is at the helm of an organization or leading a group of just two people; it does not matter whether you are working for someone else or yourself. You need to have a sponsor. Many a times you will need to use derived authority to push your ideas and actions through.

9. Make your followers and heirs believe it too

His followers acknowledged the heavenly diktat and saw success along with the Khan.

A large part of the concept of derived authority is to ensure that teams and other people who surround you accept the sponsor as a higher authority.

10. Respect freedom of belief

He was known to listen to advice, and also to all those who acknowledged the divine backing.

This principle perhaps has more to do with

  • Respecting an individual
  • And being open to thoughts other than one’s own.

This would require the leader to have an open mind and allow others to challenge a thought.

1. The principles are picked from John Man’s book – Genghis Khan, Life Death and Resurrection. However, the interpretation is ours. You may find similar other leadership principles described in Jack Weatherford’s biography of Genghis Khan.